Unsubscription Allowed

Unsubscription Rules

When you are unsubscribing from in-use resources, the refund is calculated based on the paid amount the order. The consumed amount will be excluded, an unsubscription handling fee will be charged, and any used cash coupons will not be returned.
If the calculated refund is less than 0, you will not be refunded.

Calculation of Refund

Refund = Paid amount – Consumed amount – Unsubscription handling fee

Paid amount refers to the amount you actually paid, excluding any payment in cash coupons.

Consumed amount = Paid amount x (Actual usage duration/Order duration) (The usage duration is accurate to hour. The actual usage period and subscription term are rounded down by hour.)

**Table 1** Unsubscription parameters
Parameter	Description
Order duration	This is calculated from the hour when the order takes effect. For example, if a resource is purchased at 10:30, the order duration starts from 10:00.
Actual usage duration	This is calculated based on the hour when the unsubscription is performed. For example, if you unsubscribe from a resource at 18:40, the actual usage duration will be considered to have ended at 18:00. Example: If you purchased a monthly EVS disk at 10:30:00 on January 01, 2024, and it would expire at 23:59:59 on February 01, 2024. The order duration is 31 days and 14 hours (from 10:00:00 on January 01, 2024 to 00:00:00 on February 02, 2024). At 18:40:00 on January 15, 2024, you unsubscribed from the EVS disk. The actual usage duration was 14 days and 8 hours (from 10:00:00 on January 01, 2024 to 18:00:00 on January 15, 2024).

Unsubscription handling fee: There is a handling fee for unsubscription. The handling fee depends on the actual usage duration and subscription term, as illustrated in the following table.

**Table 2** Unsubscription handling fee
Subscription Term	Actual Usage Period ≤ 1 Year	1 Year < Actual Usage Period ≤ 2 Years	2 Years < Actual Usage Period ≤ 3 Years
3-year subscription	Handling fee = 15% of your paid amount	Handling fee = 10% of your paid amount	Handling fee = 5% of your paid amount
2-year subscription	Handling fee = 15% of your paid amount	Handling fee = 10% of your paid amount	-
1-year subscription	Handling fee = 10% of your paid amount	-	-
Monthly subscription	Handling fee = 10% of your paid amount	-	-

Billing Example

Example 1: Unsubscribing from a resource that is not renewed
At 10:30:00 on January 01, 2024, you purchased a monthly EVS disk. The EVS would expire at 23:59:59 on February 01, 2024. The order duration is 31 days and 14 hours (including the hour when the order takes effect). The amount due was $90.00 USD. You used a cash coupon of $10.00 USD and paid $80.00 USD.

At 18:40:00 on January 08, 2024, you unsubscribed from the EVS disk. The actual usage duration was 7 days and 8 hours (excluding the hour when the unsubscription was initiated).

Consumed amount = Actual usage duration/Order duration x Paid amount = 7 days and 8 hours/31 days and 14 hours x $80 USD = $18.57 USD

Handling fee = Paid amount x 10% = $80 USD x 10% = $8 USD

Actual refund = Paid amount – Consumed amount – Handling fee = $80.00 USD – $18.57 USD – $8.00 USD = $53.43 USD
Example 2: Unsubscribing from a resource that has been renewed
At 10:30:00 on March 01, 2024, you subscribed to an ECS for three months. The ECS would expire at 23:59:59 on June 01, 2024. The order duration is 92 days and 14 hours (including the hour when the order takes effect). The amount due is $300.00 USD and the paid amount is $300.00 USD.

On March 21, 2024, you renewed the ECS for one month at $100.00 USD, and the ECS would expire at 23:59:59 on July 01, 2024. You actually paid $100.00 USD.

At 18:40:00 on April 01, 2024, you unsubscribed from the ECS. The actual usage duration was 31 days and 8 hours (excluding the hour when the unsubscription was initiated).

Consumed amount = Actual usage duration/Order duration x Paid amount = 31 days and 8 hours/92 days and 14 hours x $300 USD = $101.53 USD

Handling fee = Paid amount x 10% = $300 USD x 10% = $30 USD

Actual refund = Paid amount for the purchase order – Consumed amount – Handling fee + Paid amount for the renewal order = $300.00 USD – $101.53 USD – $30.00 USD + $100.00 USD = $268.47 USD

Unsubscription Rules for Reserved Instances

The following table describes the calculation formulas for refunds of reserved instances and the payment options. See the unsubscription page for the final refund.

**Table 3** Refund calculation for reserved instances
	All Upfront	No Upfront
Fee	Remaining value – Handling fee	Handling fee
Remaining value	Cash x Remaining duration/Total duration	——
Unsubscription handling fee	Prepaid amount (Cash + Cash coupons) x Remaining duration/Total duration x 12%	Amount per hour x Total subscribed hours x Remaining duration/Total duration x 12%
Calculation formula	Cash x Remaining duration/Total duration – Prepaid amount (Cash + Cash coupons) x Remaining duration/Total duration x 12% (Cleared when the unsubscribed amount is less than 0)	Amount per hour x Total subscribed hours x Remaining duration/Total duration x 12%
Payment method	Money returned by Huawei is paid immediately upon unsubscription.	Payment to Huawei is settled monthly. RI coupons can be used.

When you unsubscribe from an all-upfront reserved instance, the used cash coupons will not be refunded.
Order amount = Prepaid amount (Cash + Cash coupons) + Amount per hour x Total subscribed hours.
Unsubscription handling fee = Order amount x Remaining duration/Total duration x 12%. For a no-upfront reserved instance, the handling fee is deducted based on the following order of priority: Cash coupons > Balance.
Remaining duration: The number of remaining valid hours starting from the next full hour. For example, if the unsubscription is executed at 10:30, the remaining duration will start from 11:00.
For an all-upfront reserved instance, if the calculated refund is less than 0, it is cleared and no payment is required.

Example 1

Suppose you purchased a 1-year reserved instance and paid $100 USD ($50 USD cash coupon + $50 USD balance) in advance. Half a year later, you want to unsubscribe from the reserved instance. The remaining value of the reserved instance is $25 USD and the handling fee is $6 USD. In this case, an actual refund of $19 USD is all returned to the account balance.

Example 2:

Suppose you purchased a 1-year reserved instance and paid $100 USD ($90 USD cash coupon + $10 USD balance) in advance. Half a year later, you want to unsubscribe from the reserved instance. The remaining value of the reserved instance is $5 USD and the handling fee is $6 USD. In this case, the refund is less than $0 USD, and no payment is required.

Procedure

Enter the Unsubscriptions page.
Choose Unsubscribe from In-Use Resources > Unsubscription Allowed.
Unsubscribe from a single instance or multiple instances in a batch based on the actual requirements.

You can search for instances by instance ID, instance name, order No., product type, region, or validity period. You can also filter instances by enterprise project if you have enabled enterprise project management.
- Single unsubscription: Click Unsubscribe from Resource in the Operation column for the instance which you want to unsubscribe from.
- Batch unsubscription: Select the target instances and click Batch Unsubscribe on top of the list.
View the unsubscription information and refunds. Select the unsubscription reasons, select the confirmation checkbox, and then click Confirm.
- Before unsubscription, ensure that data on the resources to be unsubscribed from has been backed up or migrated. After the unsubscription, the resources will be deleted, and the data on them cannot be restored. Exercise caution when performing this operation.
- In the unsubscription from a composite product (for example, ECS + image + EVS), of which some are provided by Huawei Cloud and others by a third party, Huawei Cloud refunds you only the fees for the products charged by itself. You need to contact the specific service provider for the refund details.